STUDENTS' PERCEPTIONS OF THE QUALITY OF EDUCATIONAL SERVICES OF TABRIZ UNIVERSITY OF MEDICAL SCIENCES, IRAN

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GHASEMZADEH ALISHAHI ABOLFAZL; MAHDIUON ROUHOLAH; ZAREZADEH PARISA; ARGHADEH FAROUGHEH

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Journal: Strides in Development of Medical Education Journal Year:2016 | Volume:13 | Issue:1 Page(s): 41-48

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Title

STUDENTS' PERCEPTIONS OF THE QUALITY OF EDUCATIONAL SERVICES OF TABRIZ UNIVERSITY OF MEDICAL SCIENCES, IRAN

Author(s)

GHASEMZADEH ALISHAHI ABOLFAZL | MAHDIUON ROUHOLAH | ZAREZADEH PARISA | ARGHADEH FAROUGHEH | Issue Writer Certificate

Keywords

PERCEPTIONQ2

QUALITYQ2

EDUCATIONAL SERVICESQ2

TABRIZ UNIVERSITY OF MEDICAL SCIENCESQ1

SERVQUAL MODELQ1

Abstract

Background & Objective: The quantitative development of higher education, regardless of QUALITY, will lead to undesirable consequences. The main clients of universities are students. Determination of their PERCEPTION of EDUCATIONAL SERVICES’ QUALITY can provide policy maker with valuable information in order to improve EDUCATIONAL SERVICES QUALITY. This study was conducted in order to investigate EDUCATIONAL SERVICES QUALITY based on the SERVQUAL MODEL from the perspective of students of TABRIZ UNIVERSITY OF MEDICAL SCIENCES, Iran.Methods: The statistical population of this study included 3084 students of TABRIZ UNIVERSITY OF MEDICAL SCIENCES. In order to perform this descriptive-correlational study, 200 students were randomly selected. For data collection the SERVQUAL questionnaire was used. This questionnaire consists of five dimensions (tangibility, reliability, empathy, responsiveness, and assurance) of EDUCATIONAL SERVICES QUALITY with 27 questions. The validity of the questionnaire was approved through content validity methods and its reliability using Cronbach's alpha coefficient. The data were analyzed using descriptive statistics and one sample t-test.Results: The study results indicated students’ positive evaluation of tangibility, responsiveness, reliability, and empathy dimensions of EDUCATIONAL SERVICES QUALITY.Conclusion: The results showed that, in general, in all dimensions of EDUCATIONAL SERVICES, QUALITY of service was higher than average. The lowest and highest means were observed in the responsiveness and reliability dimensions, respectively.

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APA: Copy

GHASEMZADEH ALISHAHI, ABOLFAZL, MAHDIUON, ROUHOLAH, ZAREZADEH, PARISA, & ARGHADEH, FAROUGHEH. (2016). STUDENTS' PERCEPTIONS OF THE QUALITY OF EDUCATIONAL SERVICES OF TABRIZ UNIVERSITY OF MEDICAL SCIENCES, IRAN. STRIDES IN DEVELOPMENT OF MEDICAL EDUCATION, 13(1), 41-48. SID. https://sid.ir/paper/116781/en

Vancouver: Copy

GHASEMZADEH ALISHAHI ABOLFAZL, MAHDIUON ROUHOLAH, ZAREZADEH PARISA, ARGHADEH FAROUGHEH. STUDENTS' PERCEPTIONS OF THE QUALITY OF EDUCATIONAL SERVICES OF TABRIZ UNIVERSITY OF MEDICAL SCIENCES, IRAN. STRIDES IN DEVELOPMENT OF MEDICAL EDUCATION[Internet]. 2016;13(1):41-48. Available from: https://sid.ir/paper/116781/en

IEEE: Copy

ABOLFAZL GHASEMZADEH ALISHAHI, ROUHOLAH MAHDIUON, PARISA ZAREZADEH, and FAROUGHEH ARGHADEH, “STUDENTS' PERCEPTIONS OF THE QUALITY OF EDUCATIONAL SERVICES OF TABRIZ UNIVERSITY OF MEDICAL SCIENCES, IRAN,” STRIDES IN DEVELOPMENT OF MEDICAL EDUCATION, vol. 13, no. 1, pp. 41–48, 2016, [Online]. Available: https://sid.ir/paper/116781/en

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