A SURVEY ON THE SERVICE QUALITY OF PARSIAN BANK IN HAMEDAN PROVINCE

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HOSSEINY SEYED HEYDAR; SOHRABI ALI AKBAR

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Journal: JOURNAL OF PUBLIC ADMINISTRATION Year:2013 | Volume:5 | Issue:3 Page(s): 23-42

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Information Journal Paper

Title

A SURVEY ON THE SERVICE QUALITY OF PARSIAN BANK IN HAMEDAN PROVINCE

Author(s)

HOSSEINY SEYED HEYDAR | SOHRABI ALI AKBAR | Issue Writer Certificate

Keywords

SERVICE QUALITYQ2

SERVICE SYSTEMQ2

BEHAVIORAL SYSTEMQ2

MACHINE SYSTEMQ2

ACCURATE EXCHANGE SYSTEMQ2

Abstract

The main purpose of this research is measuring the SERVICE QUALITY of Parsian Bank in Hamedan province from the customers'' viewpoints. This research is typically applied and methodologically is descriptive-surveying. Statistical population are all customers that have different accounts in all branches this bank in Hamedan province.The sample of 384 customers volume has been selected randomly by using Morgan Table. Library and survey methods were used for gathering information. Data collection instrument was a researcher designed questionnaire consisting of 21 items. Content validity of the questionnaire was reviewed and required modification executed. The reliability of the instrument was calculated 87% through Cranbach’s Alpha and by using SPSS software. Data collected were analyzed by using nonparametric statistic (Wilcoxon) and T-Test. The findings of the study showed that customers'' conceptions were higher than their expectancies in different aspects of quality such as SERVICE SYSTEMs, behavioral, machine, and accurate exchange services, in other word the subjects are very happy from quality of Parsian Bank services in Hamedan province.

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APA: Copy

HOSSEINY, SEYED HEYDAR, & SOHRABI, ALI AKBAR. (2013). A SURVEY ON THE SERVICE QUALITY OF PARSIAN BANK IN HAMEDAN PROVINCE. JOURNAL OF PUBLIC ADMINISTRATION, 5(3), 23-42. SID. https://sid.ir/paper/139786/en

Vancouver: Copy

HOSSEINY SEYED HEYDAR, SOHRABI ALI AKBAR. A SURVEY ON THE SERVICE QUALITY OF PARSIAN BANK IN HAMEDAN PROVINCE. JOURNAL OF PUBLIC ADMINISTRATION[Internet]. 2013;5(3):23-42. Available from: https://sid.ir/paper/139786/en

IEEE: Copy

SEYED HEYDAR HOSSEINY, and ALI AKBAR SOHRABI, “A SURVEY ON THE SERVICE QUALITY OF PARSIAN BANK IN HAMEDAN PROVINCE,” JOURNAL OF PUBLIC ADMINISTRATION, vol. 5, no. 3, pp. 23–42, 2013, [Online]. Available: https://sid.ir/paper/139786/en

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