A STUDY OF THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND CLIENT SATISFACTION (A CASE STUDY OF LORESTAN CUSTOM OFFICE, IRAN)

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SAFARZADEH HOSSEIN; OMIDI FARAMARZ

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Journal: JOURNAL OF BUSINESS MANAGEMENT Year:2009 | Volume:1 | Issue:2 Page(s): 111-135

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Title

A STUDY OF THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND CLIENT SATISFACTION (A CASE STUDY OF LORESTAN CUSTOM OFFICE, IRAN)

Author(s)

SAFARZADEH HOSSEIN | OMIDI FARAMARZ | Issue Writer Certificate

Keywords

ORGANIZATIONAL CITIZENSHIP BEHAVIORQ2

CUSTOMER SATISFACTIONQ3

ALTRUISMQ2

DUTIFULNESSQ2

CHIVALRYQ3

RESPECTQ3

MAGNIFICATIONQ3

Abstract

ORGANIZATIONAL CITIZENSHIP BEHAVIOR is the subject of research in this case study. In service organizations employees have direct contact with customers or clients and in fact represent the organization, therefore, employees ORGANIZATIONAL CITIZENSHIP BEHAVIOR is a major factor in producing client or CUSTOMER SATISFACTION. To determine major dimensions of citizenship behavior a literature review was conducted, including the proceedings of the national conterence on citizenship behavior at University of Tehran. Questionnaires were then developed and used to gathet information from the employees and the clients at Lorestan Custom Office in Iran. SPSS statistical software package was used to examine the significance of the relationship of the two concepts. The results indicate that there is a meaningful relationship between the level of citizenship behavior of employees and satisfaction of clients at the Lorestan Custom Office.

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APA: Copy

SAFARZADEH, HOSSEIN, & OMIDI, FARAMARZ. (2009). A STUDY OF THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND CLIENT SATISFACTION (A CASE STUDY OF LORESTAN CUSTOM OFFICE, IRAN). JOURNAL OF BUSINESS MANAGEMENT, 1(2), 111-135. SID. https://sid.ir/paper/237828/en

Vancouver: Copy

SAFARZADEH HOSSEIN, OMIDI FARAMARZ. A STUDY OF THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND CLIENT SATISFACTION (A CASE STUDY OF LORESTAN CUSTOM OFFICE, IRAN). JOURNAL OF BUSINESS MANAGEMENT[Internet]. 2009;1(2):111-135. Available from: https://sid.ir/paper/237828/en

IEEE: Copy

HOSSEIN SAFARZADEH, and FARAMARZ OMIDI, “A STUDY OF THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND CLIENT SATISFACTION (A CASE STUDY OF LORESTAN CUSTOM OFFICE, IRAN),” JOURNAL OF BUSINESS MANAGEMENT, vol. 1, no. 2, pp. 111–135, 2009, [Online]. Available: https://sid.ir/paper/237828/en

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