QUALITY EVALUATION OF SERVICES RENDERED BY BEKHRAD INTERNATIONAL INSPECTION SERVICES (BIS)

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MIRABI VAHIDREZA; ZADOORIAN EDWARD

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Journal: JOURNAL OF BUSINESS MANAGEMENT Year:2010 | Volume:2 | Issue:6 Page(s): 67-86

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Information Journal Paper

Title

QUALITY EVALUATION OF SERVICES RENDERED BY BEKHRAD INTERNATIONAL INSPECTION SERVICES (BIS)

Author(s)

MIRABI VAHIDREZA | ZADOORIAN EDWARD | Issue Writer Certificate

Keywords

CUSTOMERQ2

CUSTOMER SATISFACTION MEASUREMENTQ3

CSMQ2

SERVICE QUALITY EVALUATIONQ3

Abstract

Nowadays one of the most important subjects and objectives for companies that render services is to better understand their CUSTOMERs’ needs and to be able to foresee their expectations. Regarding the above, designing and implementing CUSTOMERs satisfaction measurement systems becomes one of the most effective instruments for these companies in order to evaluate themselves and better understand their CUSTOMERs’ needs. Commodity inspection companies have an essential role in international commerce seriously require the above mentioned program. This research is based on such company. Bekhrad international inspection company has tried to evaluate itself and understand its CUSTOMER's expectations.Aims of this research are finding and pinpointing important values for CUSTOMERs in their point of view, evaluating different levels of expectation from CUSTOMERs’ point of view and quality of services received according different indexes and forwarding solutions to upgrade the companies’ disadvantages and levering the advantages to a higher position.In this research we have used the following statistic techniques such as t-student, ANOVA and Duncan test in order to derive results. We found that the CUSTOMERs’ expectations exceed the level of services they receive. Knowledge, speed and communication facilities were pinpointed. In all three subjects we have set parameters to be able to measure them. In this research we found out which parameters have priority according the CUSTOMERs. Finally based on our practiced experience of working in the company as an employee, we have tried to propose the most effective solutions to facilitate the organizations functions.

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APA: Copy

MIRABI, VAHIDREZA, & ZADOORIAN, EDWARD. (2010). QUALITY EVALUATION OF SERVICES RENDERED BY BEKHRAD INTERNATIONAL INSPECTION SERVICES (BIS). JOURNAL OF BUSINESS MANAGEMENT, 2(6), 67-86. SID. https://sid.ir/paper/237841/en

Vancouver: Copy

MIRABI VAHIDREZA, ZADOORIAN EDWARD. QUALITY EVALUATION OF SERVICES RENDERED BY BEKHRAD INTERNATIONAL INSPECTION SERVICES (BIS). JOURNAL OF BUSINESS MANAGEMENT[Internet]. 2010;2(6):67-86. Available from: https://sid.ir/paper/237841/en

IEEE: Copy

VAHIDREZA MIRABI, and EDWARD ZADOORIAN, “QUALITY EVALUATION OF SERVICES RENDERED BY BEKHRAD INTERNATIONAL INSPECTION SERVICES (BIS),” JOURNAL OF BUSINESS MANAGEMENT, vol. 2, no. 6, pp. 67–86, 2010, [Online]. Available: https://sid.ir/paper/237841/en

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