Effect of Customer knowledge management on customer perceived value and loyalty in sports clubs in Mashhad

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Fesanghari Javad; BENESBORDI ALI; RAHIMI MARZIEH

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Paper Information

Journal: SPORT MANAGEMENT AND DEVELOPMENT Year:2019 | Volume:7 | Issue:4 (16) Page(s): 141-155

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Information Journal Paper

Title

Effect of Customer knowledge management on customer perceived value and loyalty in sports clubs in Mashhad

Author(s)

Fesanghari Javad | BENESBORDI ALI | RAHIMI MARZIEH | Issue Writer Certificate

Keywords

Customer knowledge managementQ1

perceived valueQ2

loyaltyQ2

Abstract

Objective: The aim of this study was to investigate the effect Customer knowledge management and perceived value on customer loyalty in sports clubs of the city of Mashhad. Methodology: This study was a descriptive survey. The study population consisted of persons who exercised in sports clubs in Mashhad. Cluster sampling method was used and data were collected from various clubs in 13 districts in city of Mashhad (N=382). The research instrument was a questionnaire consisting of three parts related to knowledge management, perceived value and loyalty. Validity and reliability of the questionnaire were reviewed and approved before use. Confirmatory factor analysis and structural equation modeling with LISREL software were used respectively to evaluate the construct validity and to present the research model. Results: The results of the research model showed that goodness-of-fit of models to data is good. Overall, the results showed that knowledge for the customer with coefficient effect of 0. 59 and social value with coefficient effect of 0. 42 have had the most effect on athletes' perceived value and perceived value with coefficient effect of 0. 90 had a significant effect on customer loyalty in sports clubs. Conclusion: In a general conclusion of the study results, it can be claimed that the application of knowledge management and its components in sports clubs is a very important factor and thus must be taken into account. Reinforcing this concept may pave the way for enhancing athletes' perceived value and also their senses of loyalty.

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APA: Copy

Fesanghari, Javad, BENESBORDI, ALI, & RAHIMI, MARZIEH. (2019). Effect of Customer knowledge management on customer perceived value and loyalty in sports clubs in Mashhad. SPORT MANAGEMENT AND DEVELOPMENT, 7(4 (16) ), 141-155. SID. https://sid.ir/paper/400487/en

Vancouver: Copy

Fesanghari Javad, BENESBORDI ALI, RAHIMI MARZIEH. Effect of Customer knowledge management on customer perceived value and loyalty in sports clubs in Mashhad. SPORT MANAGEMENT AND DEVELOPMENT[Internet]. 2019;7(4 (16) ):141-155. Available from: https://sid.ir/paper/400487/en

IEEE: Copy

Javad Fesanghari, ALI BENESBORDI, and MARZIEH RAHIMI, “Effect of Customer knowledge management on customer perceived value and loyalty in sports clubs in Mashhad,” SPORT MANAGEMENT AND DEVELOPMENT, vol. 7, no. 4 (16) , pp. 141–155, 2019, [Online]. Available: https://sid.ir/paper/400487/en

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