Year:2010 | Volume:4 | Issue:10|Papers Count:9

This study aims at investigating the causal relations and structural equation modeling between the total quality management and knowledge management with the learning levels of the learning organizations in Isfahan-based Iran Insurance Company. The research method employed in this study is descriptive based on causal correlation. The statistical population of this study consists of all Isfahan-based Iran Insurance Company’s staff and representatives from whom 230 were randomly selected using Cohen et al’s (2000) sample size formula. To collect the required data, three different types of questionnaires were used. They were: The learning organization of Watkinz and Marlik (2003), the total quality management of the U.S. Federal Quality Organization (1990) and knowledge management of Gholizadeh, Shabani Varaki, and Mortazavi (1384). The results revealed that there is a significant relationship between various learning levels of the learning organization with knowledge management factors and total quality management (with the exception of the top managers’ leadership and support). Furthermore, based on R square, the research theoretical model (Zeti 2002) was approved. Despite of the fact that the results of Sobel T pointed out the knowledge management has only direct impact on the learning organization, according to the obtained results of the impact coefficients of b the total quality management did not consider the mentioned capability. It can be concluded that Isfahan-based Iran Insurance Company through concentrating on the knowledge management factors, should formulate and perform its organizational strategic and quality plans.

The purpose of this research is studying the process of technology transfer in the diesel engines industry as well as identifying the related problems in order to choose the best way of transferring technology. In this research, the process of technology transfer (including acquiring, matching, and absorbing, developing, and spreading technology) has also been analysed. Furthermore, the effect of some variables on this process such as experience, seniority, education and age has been evaluated.Due to being functional, this research carried out through a descriptive method. The needed data has been collected through the field and library research methods. In order to analyze data, the inferential statistics as well as the descriptive statistics have been used. The parametric statistics (t command) and the non – parametric statistics have been used for testing the main hypothesis and the secondary hypotheses respectively, and the certainly level was %95. Furthermore, Kolmogorov – Smirnov tests has been used to identify its normality. Finally, the hypotheses of matching and acquiring processes were confirmed and the hypotheses of absorbing, developing and spreading were rejected. These results show the process of technology transfer has not been properly and coherently. A suitable model as well as some suggestions has been proposed in order to efficiently transfer technology.

One of the main duties of a manger is measuring. In order to point out the importance of measuring, it had better mention to this Kaplan and Norton’s famous sentence. According to them “if you cannot measure it you cannot manage it”. The Malmquist index (MI) is based on the concept of the production function. The Malmquist index (MI) evaluates the efficiency change over time and measures the distance of any unit of frontier. In order to calculate efficiency change and the distance of any unit from frontier using Data Envelopment Analysis (DEA) and Convergence Analysis of Data techniques are necessary. The managers can calculate the progress or regress of a manufactured unit by using the Malamquist index. In this research, the Malamquist index applied in a powerhouse collection which had four units, and the results provided as figures.

In order to be successful in the competitive markets, considering factors such as customer satisfication and service quality are necessary. Identifying and solving the related problems to customer satisfication and service quality can have an outstanding role in the activity continuation and profitability.  Performing correct and accurate CRM can increase the competitive power of an organization. According to the importance of CRM, this research will formulate an optimal plan for CRM in Bank Tejarat, Shiraz. To meet this goal, after considering the related literature, the important factors of CRM concerning banking system were identified. Furthermore, after confirming indexs with the factor analysis, the performance of Bank Tejart, Shiraz with respect to CRM were analyzed. In order to identify the importance of the key factors resulted from the importance-performance matrix by using TOPSIS technique, they were ranked and then, in order to formulate an optimal plan for CRM, the critical factors were defined. According to the research findings, the performance of Bank Tejart, Shiraz with respect to the different factors of CRM was not suitable, therefore, an optimal plan for CRM in Bank Tejart, Shiraz was formulated.

Balanced Score Cards (BSC) is one of suggested methods to operating of strategy at organization as a tool for organizational performance evaluation. With this method, determine of actual performance at BSC indexes was mainly goals of this study to determine of strengths and improvements point of official organizations and so for strategies implementation. In fact question of this study is that how is actual official organizations performance at BSC indexes in according with forecasting of goals for define of this hypothesis that average of actual indexes performance at BSC criteria's have not deference with forecasting performances goals.The methodology of this study was describe and analytic during about one year at available official organizations of Tabriz city with data collection method as documents, interview and question are for recognize of performance keys factors with current method and BSC method for forecasting of performance of these organizations in yields of learning, internal processes, customer and finance that performance of official organizations as independent variables and actual performance of this organizations as dependent variable.Finality, summary results shows that position of performance keys factors of official organizations with current method is low than BSC method and also performance of BSC criteria's at official organizations has not coordinated and equi position.

Planning a model for measuring the quality management system maturity before carry out the quality management system and answer the problems clearly it is useful and effective. So a model will be presented that by applying it we could measure the readiness and maturity of the organizations for implementing ISO9001 and Excellence Models. This article will describe the method of measuring organizational maturity.

Intangible assets are those assets that are not shown on the balance sheet, but they are an important source in the process of value creation and lead to sustainable competitive advantage. Human capital represents the stock of individual knowledge in organization as represented by its employees. Organizational performance represents a recurrent theme in various domains of management such as sale, asset, profit, market value and book value. The traditional accounting can not measure this type of intangible assets, therefore the aim of this study is indicate the perception of human capital and it’s effectiveness on organizational performance. The study was conducted by using a part of psychometrically validated questionnaire which was originally administrated in Canada. To explore the factors and to develop the items, the Principal Component Analysis (PCA) and Linear Structural Relations (LISREL) were used. The designed model in this study shows a robust explanation of the organizational performance variance within the Iranian banking industry which can be a suitable base for future research in alternative contexts.

This research is seeking to rank 24 defined effective factors on customer satisfaction in the branches of EGHTESADE NOVIN bank, Mashhad based on factors importance and factors satisfaction from the customers’ viewpoint. Due to being functional, the applied research method is descriptive method. Therefore, the required data was collected as survey and by questionnaire. The process of collecting data by questionnaire had two stages. In the first stage, initial questionnaire, which included a list of factors, was designed by considering various sources. In order to be more efficient, this questionnaire was given to the managers and personnel of EGHTESADE NOVIN bank, in order to be added other factors related to customer satisfaction to the list of the proposed factors. In the second stage, due to the defined factors the final questionnaire was designed and validated. Therefore, by using random sampling, 140 customers were selected as the statistical population among 7 branches of EGHTESADE NOVIN Bank. The research findings rank the defined factors from the customers’ viewpoint based on the amount of factors importance and the factors satisfaction in seven branches of EGHTESADE NOVIN bank in the city of Mashhad.

In the modern economy the rate of development of a country has a direct relationship with the volume of its international trade relations. Therefore, exports development and exchange revenues are so important for the economic policy makers of every country. Through exports, the countries can (a) - increase the rate of production and employment because of the stimulating domestic production and (b) - provide the necessary exchange resources in order to increase imports and home consumption as well as economic welfare. Increasing exports has been the most important economic policy of the Iranian government. In order to abandon the single product economy, developing the non-oil exports is an unavoidable necessity for the Iranian government. This study attempts to explain the importance and location of the Iranian non-oil exports theoretically, and then by using Ordinary Least Square technique attempts to analyze the relationship between macroeconomics variables such as: inflation, exchange rate, and gross domestic product with non-oil exports. The statistical data used in this study is related to after Iranian revolutionary. This study points out which there are (a) - a positive relationship between exchange rate and gross domestic product with non-oil exports and (b) – a reverse relationship inflation rate with non-oil exports, in the given period. According to the findings of this study, through reducing the inflation rate and increasing gross domestic product, the economic policy makers can take constructive actions in order to develop the Iranian non-oil exports.