PUBLIC MANAGEMENT RESEARCHES
Year:2018 | Volume:11 | Issue:41|Papers Count:13

Considering the increasing growth of ERP implementation in Iranian organizations and considering the specific conditions for installing, commissioning and exploiting organizational information systems in the country, this study seeks to first investigate the literature of research and then, by taking advantage of experts' views will identify and analyze the national parameters affecting the risk factors of ERP implementation in Iran. In fact the most important contribution of this research is the introduction of a novel concept called “ ERP Risk Factors Affecting Parameters” , which has never been addressed in the ERP research literature. Therefore, in the first step, research literature in the area of ERP implementation risks has been carefully considered and after identifying the initial framework, nine experts from ERP implementation in different industries in Iran were identified and national parameters affecting the risk factors of Implementation were discovered by grounded and multi grounded theories. The results of this study show that “ the cultural conditions of the country” with abundance of 64, “ the level of development of the country” with the frequency of 38, and “ The level of international political relations of the country” with the frequency of 29 are the most important parameters affecting the risk factors of ERP implementation in the country. Also, the results of this study indicate that managers and decision makers of Iranian organizations should be more careful in choosing international ERP systems in order to minimize the negative effects of political sanctions.

Importance and necessity of exports by entering the international and global markets emphasis that exporting companies need to have the enabling model for entering those markets. The aim's paper is to design and explain the internationalization capability model of ag ricultural export companies. Therefore, the research has first been guided by a qualitative approach based on the grounded theory; of course, the research type is based on the mixed method. This research based on the collection and the nature of the data is exploratory-descriptive one; meanwhile, it is applied-development type based on its objectives. The international capability model of exporting companies by collecting data through in-depth interviews with 20 university experts, senior executives and experts from agricultural export companies in Qazvin province, based on the scientific background, the related literature review and three stages of coding: open coding, axial coding and selected coding in the grounded theory process were finalized. The qualitative data validly is based on Newman's method, but the reliability and validity of the quantitative method are consistent with the Cronbach's alpha coefficient and the confirmatory factor analysis. A sample of experts was used to assess the capability model; then, the data was analyzed by using SPSS and LISREL software. Finally, the proposed international capability model of entering the international markets was developed with 6 concepts, 15 components, 119 indicators and 6 strategies.

After the emergence of private banks in Iran, due to its attractiveness, this industry has witnessed a rapid growth such banks. The abundance of private banks led to a very high pressure competitive environment and gave dissatisfied customers a chance to easily switch banks. On the other hand, the most important advantage of the competitive environment among the banks is to have more resources at a low risk. Losing customers to another bank is equivalent to a decrease in a bank's resources. Since the acquisition of new customers, costs much more in comparison to maintaining the existing ones, the banks try hard to keep their customers. Thus, customers churn predictions via analyzing their financial behavior and finding possible methods for preventing customer defection is crucial. This research utilizes the hierarchical K-means clustering technique for detection of customers’ churn and also applies Markov Chain model for calculating the probability of customer churning in the future. Using these techniques and financial data of an Iranian private bank, we build an example of this model that can predict the possibility of losing customers.

The aim of this study is to evaluate the impact of technological innovation capabilities on innovation performance in Knowledge-Based Firms. Present study is an applied research in terms of purpose and in terms of data collecting way it is considered as a descriptive survey. The population in this study was Knowledge-Based Firms in Science and Technology Park of Tehran University and the sample size was 126 companies that to obtain this sample size random sampling method is used. The data collection tool in this study was a standard questionnaire and for reliability Cronbach's alpha coefficient was used. Structural equations modeling was used for examining of considered model. Finding in this paper show strategy planning, R&D, resource allocation, Marketing and learning capabilities can significantly improve the innovation. R&D and resource allocation capabilities can also significantly improve new product introduction. While Manufacturing and organizing capability is not affect significantly on innovation performance in Knowledge-Based Firms in Science and Technology Park of Tehran University.

The purpose of this study is to investigation the relation between technology intelligence and strategic innovation in companies located in the pardis technology park. The study is a descriptive one; and it is based on a correlational method. The population of the study includes Senior Managers all the peweful companies located in the pardis technology park that are 65 company. At last 50 coompanies answerd the questionnaires as sample size. To collect the data, in accordance with the dimensions of technology intelligence Savioz (2004) and strategic innovation questionnaire based on the dimensions Ashtiani (2008) has been used. Both content validity was confirmed by a survey of teachers and experts in field technology and innovation. The reliability of both questionnaires calculated using cronbachs alpha and values are respectively 0. 960 and 0. 941. In order to analyze the data, software SPSS and SmartPls were used. In analyzing the data, descriptive and inferential statistical tests results indicators and structural equation modeling is presented. The result of Pearson test indicates a positive and meaningful relationship between technology intelligence and strategic innovation. Furthermore, Investigation of fitting indicators show that the model used in the study is acceptable fitness. Introduction: The purpose of this study is investigation of relation between technology intelligence and strategic innovation in companies located in the pardis technology park.

HRM functions are all tasks that apply to human resources management. Human resource management can affect the ability, motivation, and employee sharing opportunities to share, maintain, and create knowledge. The key to achieving more performance is the ability to change the organization, respond to environmental demands and adapt the organization's market to the needs of its customers. In fact, the innovative approach of the organization makes it more capable of responding to customer needs. Therefore, this study aims to answer this question: "Do knowledge management capabilities have a mediating role in the relationship between the functions of electronic human resource management and organizational innovatio "?

The present study, titled "Educational Leadership University" based on manager’ s entrepreneurship is objectively fundamental; part of the quantitative studies in terms of data, and based on research questions, the type of study conducted is of a field-based nature and also of a single-variable type. The statistical population of this research included faculty members of universities of the country who had management experience at the university or had a managerial position during the implementation of the research, and 446 of them were randomly selected. The research instruments were two questionnaires of Ramsden academic leadership with 57 items and manager’ s entrepreneurship with 75 items which performed and validated. To answer the main question of this study, SPSS, SAS software has been used with the fundamental correlation statistical method. The fundamental correlation analysis of the production of linear combinations from the main variables is not intended to explain the variance in a set of variables, but rather to explain the maximum value of the relationship between two sets of variables (Hooman, 2015; 278). Generally, it can be concluded that different linear combinations of the entrepreneurial components of managers create different linear combinations of educational leadership in the university, and this contingency of the model distinguishes the research.

Introduction: Talent management can be described as the process through which organizations anticipate their talents needs and is the critical factor in the success of organizations, as well as one of the most important and challenging challenges of human capital in the 21st century which has a growing trend. Despite many studies of talent management in recent years, existing knowledge about this concept is limited in countries with developing economies. On the other hand, most articles in this field are conceptual and few empirical studies have been done. As a result, investigating talent management using an empirical approach, in a private context (Khash Cement Company), is important that the present study addresses. . . .

Using relationship marketing is an increasing for earn profit in organizations / companies. In today's world the use of this kind of marketing is possible for mar keters along with conception of correct consumer's behavior and timely resolve and optimize their demand and need. This marketing is one of the known solutions in marketing that dissatisfied customers has restrected by strengthening appreciate among them and thereby has been caused to enhancing and thereby has been caused to enhancing loyal customers. In this study it's intended to consider effect of relationship marketing and its aspects such as the true commitment communications, conflict management competency customers' Satisfaction, on the behavior of consumer and anor management competency customer's Satisfaction on the behavior of consumer and appreciate of customers The present study in terms of is pracjcal and in terms of data collecting method is descriptive and correlation type, based on Cochran formula sample size earned 384 people, and but for authenticating to research results some too questionnairs based on: some 400 questionnairs based on: simple...

Public service motivation is a relatively new concept that has been entered into public administration literature to explain the difference between individuals' motivation to join the public sector in comparison with the private sector. The aim of this study was explaining the role of public service motivation in organizational citizenship behavior by mediating role of organizational commitment. This research was applied one in terms of purpose, and in terms of method was descriptive and correlative. The statistical population of this research were all employees of the Agricultural Jihad Organization of Hormozgan province, that 213 people were selected according to stratified random sampling method. Data collection tool were three standard questionnaires including Perry's public service motivation questionnaire (1996), organizational citizenship behavior of Oregon (2004) and Allen and Meyer's organizational commitment (1991). The reliability of the questionnaire was confirmed by Cronbach's alpha coefficient and the composite reliability, and to determine validity was used confirmatory factor analysis. The data were analyzed by Lisrel software and structural equation modeling. Findings showed that public services motivation has a significant impact on organizational citizenship behavior. Public service motivation has a significant impact on organizational commitment. Also organizational commitment has a significant effect on organizational citizenship behavior. Also organizational commitment appears as mediator in the relationship between public service motivation and organizational citizenship behavior.

Electronic city services, play a great role in the promotion of qualitative and quantitative, accelerate and also facilitate the civil services. The aim of this research is identifying and ranking the factors that affecting the adoption of electronic services in Mashhad Municipality by citizens. Data have been collected through library method and the questionnaires have been used too. The findings of the statistical analysis of this study indicated that attitude, subjective norm, perceived behavioral control and trust of key factors influencing the intend of using the municipal electronic services.

One of the digital business trends is the use of business-based networking. Social networks provide an opportunity for entrepreneurs to find better ideas for creating a digital business. The purpose of this study was investigating the impact of social networks on digital entrepreneurship with the role of mediating opportunity recognition. The study is applied research and data collection is a descriptive and survey method. The statistical population of the study was directors and experts of 35 knowledge-based companies based in Kerman Science and Technology Park, In each company, two or three depend on number (managers, experts and topic experts) were questioned. By combining questionnaires, 35 questionnaires were selected as samples. SPSS and SMART PlS have been used to analyze the data. The reliability of the questionnaire was confirmed by Cronbach's alpha and its combined reliability and its validity through congruent and divergent validity method. The results of the research showed that social networks have a positive and significant effect on the creation of digital entrepreneurship. Among the dimensions of social networks, the content of social relationships (with a coefficient of impact intensity of 0. 445), information transfer (with a coefficient of impact intensity of 0. 214) and social information resources (with a coefficient of impact intensity of 182. 0), had the greatest impact on entrepreneurship Have digital. Regarding the variable of opportunity recognition, among the dimensions of social networks, the content of social relationships (with impact intensity coefficient of 0. 339) had the greatest impact on opportunity recognition.

In competitive world of online retailing and with respect to the importance of gaining competitive advantages, the experience and approach of experiential marketing has received significant attention to achieve competitive advantages for retailers. However, the study of factors which are antecedents and outcomes of experience in online retailing has remained incomplete and has not evolved enough to reflect the whole system of experience in online retailing. In present paper, we conducted the mixed method research, with ultimate goal of designing a model for antecedents and outcomes of customer experience in Iran online retailing. Therefore, the qualitative phase and semi-structured interviews were applied with 15 experts in e-retailing field and the content analysis was performed in three steps and the original model was presented accordingly. In the quantitative phase, the model was analyzed by Structural Equation Modeling in PLS software. Data of quantitative phase was gathered through the 406 distributed and fully filled questionnaires. Ultimately, the final model of research was presented.