SURVEY OF SATISFACTION BASED ON CRITERIA OF EFQM MODEL‘S CLIENT RESULTS IN STUDENTS OF ZABOL UNIVERSITY OF MEDICAL SCIENCES IN 2009

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FARAJI O.; RAMAZANI A.B.; AZIZI M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH) Year:2011 | Volume:2 | Issue:3 Page(s): 44-51

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Title

SURVEY OF SATISFACTION BASED ON CRITERIA OF EFQM MODEL‘S CLIENT RESULTS IN STUDENTS OF ZABOL UNIVERSITY OF MEDICAL SCIENCES IN 2009

Author(s)

FARAJI O. | RAMAZANI A.B. | AZIZI M. | Issue Writer Certificate

Keywords

SATISFACTIONQ2

EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM)Q3

STUDENTQ3

Abstract

Introduction: One of the main criteria about Continuous Quality Improvement (CQI) is to create and maintain of consumers which they are in the educational organizations as a main audience of educational process. Objective of this research is assignment of SATISFACTION based on criteria of EFQM model‘s client results in STUDENTs of Zabol University of Medical Sciences in 2009.Material and methods: This is descriptive-analytical cross-sectional research with 361 STUDENTs. Instrument of collecting data was a questionnaire based on EFQM model. The validity and reliability of this questionnaire is approved. Data of this research analyzed by SPSS software using statistical tests such as one-way ANOVAs and Tukey test.Results: The rate of mean SATISFACTION of educational services was 40/91. The most client-oriented faculty and educational group were Health Faculty and Medical Records group respectively.Conclusion: Based on the results, the most STUDENTs were dissatisfied of delivered services. It is proposed for increasing client-orientation to constitute educational workshops about how must services delivered and increasing relationship with clients.

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APA: Copy

FARAJI, O., RAMAZANI, A.B., & AZIZI, M.. (2011). SURVEY OF SATISFACTION BASED ON CRITERIA OF EFQM MODEL‘S CLIENT RESULTS IN STUDENTS OF ZABOL UNIVERSITY OF MEDICAL SCIENCES IN 2009. JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH), 2(3), 44-51. SID. https://sid.ir/paper/203529/en

Vancouver: Copy

FARAJI O., RAMAZANI A.B., AZIZI M.. SURVEY OF SATISFACTION BASED ON CRITERIA OF EFQM MODEL‘S CLIENT RESULTS IN STUDENTS OF ZABOL UNIVERSITY OF MEDICAL SCIENCES IN 2009. JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH)[Internet]. 2011;2(3):44-51. Available from: https://sid.ir/paper/203529/en

IEEE: Copy

O. FARAJI, A.B. RAMAZANI, and M. AZIZI, “SURVEY OF SATISFACTION BASED ON CRITERIA OF EFQM MODEL‘S CLIENT RESULTS IN STUDENTS OF ZABOL UNIVERSITY OF MEDICAL SCIENCES IN 2009,” JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH), vol. 2, no. 3, pp. 44–51, 2011, [Online]. Available: https://sid.ir/paper/203529/en

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