SATISFACTION OF CLIENTS REFERRING TO EMERGENCY WARDS OF A TEACHING HOSPITAL IN MASHHAD CITY

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SAADATI Z.

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Paper Information

Journal: Advances in Nursing and Midwifery Year:2006 | Volume:16 | Issue:52 Page(s): 40-47

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Information Journal Paper

Title

SATISFACTION OF CLIENTS REFERRING TO EMERGENCY WARDS OF A TEACHING HOSPITAL IN MASHHAD CITY

Author(s)

SAADATI Z. | Issue Writer Certificate

Keywords

PATIENT SATISFACTIONQ3

EMERGENCY WARDSQ2

Abstract

Background: PATIENT SATISFACTION has an important role in healthcare process and certainly reflects the quality of care. Evaluation of patients' satisfaction helps discover problems and perform necessary measures to improve this quality.Purpose: This cross-sectional descriptive study was conducted to determine satisfaction of patients referring to EMERGENCY WARDS of a teaching hospital in Mashhad city in 2005.Methods: 732 clients in the EMERGENCY WARDS (cardiac, medical, surgical, neurological) were selected by stratified random sampling method. Data collection tool was a questionnaire in two parts: demographic information and satisfaction questions. Validitx of the tool was determined by content validity and reliability was assessed by alpha Cranach coefficient. Clients completed the questionnaire on discharge.Results: Finding showed that the highest percentage of satisfaction (84.2%) was related to nursing care particularly therapeutic nursing skills. Satisfaction with medical management and physical environment were 68.8% and 34.1% respectively. 66.6% of the subjects were satisfied with equipment and 77.8% with clothing and laundry. Only 55% was satisfied with expenses and 46.4% with security. In general, satisfaction rate was 61.7%.Conclusion: According to the results, it seems that patients' satisfaction in EMERGENCY WARDS is lower than the standard level, which warrants better planning for these wards.

Cites

PATIENTS’ SATISFACTION FROM HEALTH CARE GROUP IN PATIENT'S BILL OF RIGHT OBSERVANCE

References

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APA: Copy

SAADATI, Z.. (2006). SATISFACTION OF CLIENTS REFERRING TO EMERGENCY WARDS OF A TEACHING HOSPITAL IN MASHHAD CITY. ADVANCES IN NURSING AND MIDWIFERY (FACULTY OF NURSING OF MIDWIFERY QUARTERLY), 16(52), 40-47. SID. https://sid.ir/paper/108267/en

Vancouver: Copy

SAADATI Z.. SATISFACTION OF CLIENTS REFERRING TO EMERGENCY WARDS OF A TEACHING HOSPITAL IN MASHHAD CITY. ADVANCES IN NURSING AND MIDWIFERY (FACULTY OF NURSING OF MIDWIFERY QUARTERLY)[Internet]. 2006;16(52):40-47. Available from: https://sid.ir/paper/108267/en

IEEE: Copy

Z. SAADATI, “SATISFACTION OF CLIENTS REFERRING TO EMERGENCY WARDS OF A TEACHING HOSPITAL IN MASHHAD CITY,” ADVANCES IN NURSING AND MIDWIFERY (FACULTY OF NURSING OF MIDWIFERY QUARTERLY), vol. 16, no. 52, pp. 40–47, 2006, [Online]. Available: https://sid.ir/paper/108267/en

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