THE ROLE OF JUSTICE ON ATTITUDE TOWARD ORGANIZATION AND SATISFACTION WITH COMPLAINT HANDLING

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

GOLPARVAR M.; RAFIZADEH P.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Ethics in Science and Technology Year:2010 | Volume:4 | Issue:3-4 Page(s): 54-65

Download Full-Text

Persian Verion

View:

1,517

Download:

Cites:

Information Journal Paper

Title

THE ROLE OF JUSTICE ON ATTITUDE TOWARD ORGANIZATION AND SATISFACTION WITH COMPLAINT HANDLING

Author(s)

GOLPARVAR M. | RAFIZADEH P. | Issue Writer Certificate

Keywords

INTERPERSONAL JUSTICEQ3

INFORMATIONAL JUSTICEQ3

PROCEDURAL JUSTICEQ3

DISTRIBUTIVE JUSTICEQ3

ATTITUDES TOWARD ORGANIZATIONQ3

Abstract

Background: Justice as a prominent sight of ethical values has inevitable effects on attitudes and perceptions in various domains. Therefore in this research, the role of justice on teacher’s ATTITUDES TOWARD ORGANIZATION and satisfaction with complaint handling was investigated.Methods: Research method was structural equation modeling and statistical population were male and female teachers who were employed in high schools in Esfahan city. From the above statistical population, 246 teachers from schools of different regions were selected using convenience sampling method to respond the research questionnaires. Research instruments included questions: INTERPERSONAL JUSTICE with 4 items, INFORMATIONAL JUSTICE with 5 items, PROCEDURAL JUSTICE with 7 items, DISTRIBUTIVE JUSTICE with 4 items, satisfaction with complaint handling with 3 items and ATTITUDES TOWARD ORGANIZATION with 10 items. Data was analyzed using structural equation modeling and mediated regression analysis.Results: The results of mediation regression analysis showed that satisfaction with complaint handling and PROCEDURAL JUSTICE, played a replaceable mediation variable role for each other in relation with attitude toward organization. Structural equation modeling also revealed that there are not direct relations between interpersonal and INFORMATIONAL JUSTICE with satisfaction with complaint handling and attitude toward organization, but PROCEDURAL JUSTICE has indirect effect on attitude toward organization through satisfaction with complaint handling. Finally DISTRIBUTIVE JUSTICE has direct effect on attitude toward organization.Conclusion: The results of this research offer a specific model for the role of justice dimensions on satisfaction with complaint handling and attitude toward organization. In summery, DISTRIBUTIVE JUSTICE has direct role on attitude toward organizations, but PROCEDURAL JUSTICE has indirect role on attitude toward organization through satisfaction with complaint handling.

Cites

References

Cite

APA: Copy

GOLPARVAR, M., & RAFIZADEH, P.. (2010). THE ROLE OF JUSTICE ON ATTITUDE TOWARD ORGANIZATION AND SATISFACTION WITH COMPLAINT HANDLING. ETHICS IN SCIENCE & TECHNOLOGY, 4(3-4), 54-65. SID. https://sid.ir/paper/122620/en

Vancouver: Copy

GOLPARVAR M., RAFIZADEH P.. THE ROLE OF JUSTICE ON ATTITUDE TOWARD ORGANIZATION AND SATISFACTION WITH COMPLAINT HANDLING. ETHICS IN SCIENCE & TECHNOLOGY[Internet]. 2010;4(3-4):54-65. Available from: https://sid.ir/paper/122620/en

IEEE: Copy

M. GOLPARVAR, and P. RAFIZADEH, “THE ROLE OF JUSTICE ON ATTITUDE TOWARD ORGANIZATION AND SATISFACTION WITH COMPLAINT HANDLING,” ETHICS IN SCIENCE & TECHNOLOGY, vol. 4, no. 3-4, pp. 54–65, 2010, [Online]. Available: https://sid.ir/paper/122620/en

Related Journal Papers